Shipping policy

Thank you for choosing Shrijap! We understand that when you order a Jap mala, Rudraksha bracelet, or Tulsi mala, you're not just waiting for a package; you're waiting to begin or enhance a practice that is important to you. Here's how we handle shipping, so you know exactly what to expect.

If you have any shipping questions, please reach us at  help@shrijap.com or begin or WhatsApp us at +91 9166605333 between 10 am and 6 pm IST Monday-Saturday.

Order Processing Time

• Orders placed before 12 pm IST on a business day are typically processed and shipped on the same day. 

• Orders placed after 12 pm or on a weekend or holiday will be processed on the next business day.

Domestic Shipping (India)

• Most orders in India should reach you in 3-5 business days (location dependent).

• We offer free shipping on all orders above 499.

• Shipping will be charged on orders less than 499, the charges of which will be calculated and shown at checkout.

• All of our spiritual accessories, from a single rudraksha to a meditation mala, are carefully packaged to protect your beads, knots, and finish in transit.

Every spiritual accessory from a single rudraksha bead to a full meditation mala is packed with care to protect the beads, knots, and finish during transit.

International Shipping

• We ship worldwide via reliable international courier partners such as DHL Express, Delhivery, and FedEx.

• Orders placed internationally should generally reach their destination in 5-10 business days, although this can vary based on destination customs processing.

• Shipping charges will vary based on your delivery location and the size/weight of your order and will be calculated and shown to you during the checkout process.

• We ship all over the world, with the only restriction that our courier service does not ship to a specific country.

Customs Duties & Import Taxes

International orders may attract duties, taxes, and/or fees imposed by customs in your country of residence. The purchaser shall be responsible for these, and these will not form part of the purchase price. If you need to find out about this first, then your local country's customs office will be able to advise.

Shipping Address & Delivery Responsibility

Please confirm your shipping address is correct before submitting your order, as errors or incomplete addresses can cause delays and may also incur re-shipment charges (which will be paid by the customer) in cases where your package is returned to origin due to an invalid address. 

Once our courier partner has confirmed that your package has been delivered, we are unable to accept any liability for missing or lost packages; in this instance, we suggest checking with your local delivery office or with neighbors.

Delays & Circumstances Beyond Our Control

While it is our goal to deliver all our spiritual products at the designated time, we can incur postal or courier delays due to factors out of our control. We can face issues such as customs, bad weather, courier network issues, higher shipping volume during holiday periods, etc. We can inform you via email or WhatsApp if we expect any major delays at the earliest possible time.

Tracking Your Order

Once your package has shipped, we will email or text you a tracking link so you can follow your rudraksha mala or other spiritual accessory as it travels all the way to your door.

Returns & Refunds

Refer to our separate Return & Refund Policy for details on how to return or exchange items.