Refund policy

At Shrijap, we wish that every spiritual product that you receive fits perfectly, is genuine, is well-made, and is ready for everyday use. In case anything has gone wrong, here's what we do.

When can you get a Return or Refund

Wrong product delivered: If what you have received is not what you ordered, we shall organize a replacement or return. Condition: provide an unboxing video, which serves as evidence.

Manufacturing defect: If your spiritual mala has some manufacturing defects, such as breakage of beads, weak knotting, or a faulty clasp, we shall gladly compensate it with the same or a full refund. Condition: Provide a short video detailing the fault.

Damaged in delivery: If your order has suffered damage in transit, furnish an unboxing video within 24 hrs post receiving the order.

Note: Return claims arising from causes apart from the aforementioned will be considered strictly on a case-by-case basis. Shipping and handling charges might be applicable.

Special note about Rudraksha & Precious Material Products

A category of products such as Rudraksha, having origin certified, or any Mala with gemstones, gold, or silver embedded in it, is to be strictly treated as non-returnable once dispatched, except with regard to delivery errors or transit damages if accompanied by a valid unboxing video. 

How to Request a Return

Order Cancellation: To cancel, get in touch through  help@shrijap.com within 24 hrs. Or before dispatch (whichever is earlier). If the order is dispatched, no cancellation.

Product Damaged in Transit: Send an unboxing video to  help@shrijap.com  within 24 hrs of delivery, and our team will act quickly to resolve it.

Wrong Product Received: Reach out via email and return the product unused, in its original packaging, within 24 hours of delivery. You may choose a refund or an exchange.

Return Shipping Charges

Domestic Shipping (India):

• 0-500 gm: ₹100

• 500-999 gm: ₹150

• 1-2 kg: ₹250

• Above 2 kg: ₹250 + ₹125 per additional kg

International Orders:

• Refunds will only cover the product cost. 

• Shipping charges are non-refundable.

Refund Timeline

Once you have returned the product, we take time to review and ensure that the returned item is in good condition and initiate a refund only thereafter. All refunds by online credit/debit are usually initiated between 7-10 working days, depending on your service provider.

If any problem arises with refunds, we might take supporting papers from you, such as a copy of your bank statement for verification.

Should you require any more information relating to returns or refunds, contact us at  help@shrijap.com 

Sincerely, Team Shrijap