Most Asked Questions
🚚 Orders & Shipping
How long does delivery take?
How long does delivery take?
Orders are usually delivered within 2–7 business days across India, depending on your location.
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free standard shipping on prepaid orders above ₹999.
Can I track my order?
Can I track my order?
Yes. Once your order is dispatched, you'll receive a tracking link via email or SMS.
Do you ship internationally?
Do you ship internationally?
Currently, we primarily deliver within India. International shipping may be available in the future.
🌿 Products & Rituals
Are your products made using natural ingredients?
Are your products made using natural ingredients?
Yes. Many of our incense and ritual essentials are crafted using carefully selected natural ingredients inspired by traditional practices.
Are your products suitable for beginners?
Are your products suitable for beginners?
Absolutely. Whether you're starting your spiritual journey or have years of experience, our products are thoughtfully curated for everyone.
How do I choose the right spiritual products?
How do I choose the right spiritual products?
Our product descriptions include detailed information about usage and benefits. If you need help, our support team is happy to guide you.
Are your products made in India?
Are your products made in India?
🇮🇳 Yes. We proudly source and curate products inspired by India's rich spiritual heritage.
💳 Payments
Which payment methods do you accept?
Which payment methods do you accept?
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
Is my payment secure?
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways.
↩️ Returns & Refunds
Can I return a product?
Can I return a product?
Yes. Returns are accepted for eligible products as per our Return & Refund Policy.
What if my product arrives damaged?
What if my product arrives damaged?
Please contact us within 48 hours with an unboxing video and photographs. We'll assist you with a replacement or refund.
How long do refunds take?
How long do refunds take?
Refunds are generally processed within 3–5 business days after the returned item passes inspection.
What makes ShriJap different?
What makes ShriJap different?
ShriJap combines authentic spiritual traditions with premium quality, thoughtful craftsmanship, and a modern shopping experience to help bring peace and devotion into your daily life.
