Privacy policy

1. Background

a) This electronic record is generated under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and applicable rules thereunder.

B) S Veda Spiritual Pvt Ltd, having its place of business at 40, Madrampura, Civil Lines, Jaipur, Rajasthan – 302006 makes this Privacy Policy to ensure the privacy rights of visitors of our website viz. www.shrijap.com .

C) This Privacy Policy describes: i) What information we collect from the visitors (you/your/user) visiting www.shrijap.com (platform); ii) How and why we use your collected information; and iii) Disclosure to any third party or service providers.

D) We may amend or update this Privacy Policy at any time and notice of the updated policy shall be published on the Platform. It shall be your responsibility to check for any such amendments or updates. Your continued use of the Platform after the publication of the revised privacy policy shall constitute acceptance by you.

E) Your continued use of the Platform shall indicate that you accept the collection and usage as mentioned in this Privacy Policy.

2. What Counts as Personal Information

What Counts as Personal Information: "Personal Information" shall mean any information that relates to you or is identifiable to you and includes, without limitation to: •

Name, date of birth, email address, mailing address, and contact number
Passwords and account credentials
Financial information such as bank account, card, or payment instrument details
Information provided during registration or checkout
Order and transaction history.

3. Information We Collect

When you use www.shrijap.com, we can obtain the following information:

Information on how you use the website and services on www.shrijap.com.
Payment details and information concerning the transactions made on the website by using secure third-party payment gateways.
The personal details that we acquire upon sign-up, checkout processes, or upon joining our newsletter subscriptions.
Data provided through customer support channels, surveys, and questionnaires (i.e., the answers you provided us).
Technical data about the devices used.

4. How We Use Your Information

The collected information is utilized for:

Responding to your orders and delivering them
Informing you about your order placement, shipping, and delivery.
Answering your queries.
Improving the platform and materials used for delivering to you.
Sending promotional emails (where approved).

Legal basis: We will only use your personal information based on your agreement or otherwise according to applicable law.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We can share information with:

Payment gateways that have been configured and set up to handle payments securely
Courier/logistics services that will deliver your order.
Service partners who may help with the functioning of the platform and is bound by a contract not to disclose any confidential information.
Government or legal authorities and law enforcers (as the situation may require)

6. Cookies

We use cookies on our website to enhance and improve user browsing, to remember user preferences, and to learn how the platform is used. You are able to enable or disable cookies through your web browser settings and using that feature may impact the experience and functionality on our platform.

7. Your Rights

Subject to applicable law, you have the right to:

Access the Personal Information we hold about you
Request correction of inaccurate information
Request deletion of your Personal Information
Withdraw consent for processing at any time
Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us using the details in Section 10 below.

8. Data Security

We utilize adequate technical and organizational safeguards to keep your data secure against unauthorized access, disclosure, or misappropriation. None of the transfer mechanisms over the Internet, or methods of keeping data so secure and available, is 100% safe and reliable.

Should a data compromise occur, we will notify users and any concerned parties as the law would determine.

9. Governing Law and Jurisdiction

This Privacy Policy will be governed by and construed in accordance with the laws of India. All disputes in this regard will exclusively be subject to the jurisdiction of courts at Jaipur.

10. Grievance Officer

In adherence with the Information Technology Act, 2000 and the rules framed there under. The particulars of the Grievance Officer are:

Name of Grievance Officer: Sachin Gupta

Address: 40, Madrampura, Civil Lines

Jaipur, Rajasthan - 302006

Email Address of Grievance Officer: help@shrijap.com